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Free shipping Finland 59 EUR / Denmark 415 DKK
Freight
29 SEK
Freight
5 EUR
Freight
35 DKK
Freight
9 EUR

RETURNS

You have the possibility of returning your item within 14 days from the time you received your order. Returns within Sweden cost 29 SEK. Use the pre-printed shipping note you receive in the delivery. The sum is automatically deducted from the item value we pay back. Other countries within the European Union the customer themselves choose the shipping method and are responsible for the entire cost.

  • Pack the goods in the appropriate packaging (think about the environment and reuse our packaging if possible) Fill in the return form you received in the delivery and put it in the package with the goods.
  • Paste the return label that you received in the delivery (only applies to customers within Sweden). Make sure the bar code from Plucky Girls is not visible, a tip is to turn the bag inside and out.
  • Leave your package at the nearest shipping center. Save your receipt until you receive a confirmation email from us that we have received the package and that the return is registered.

Plucky Girls will not be held responsible for any lost or damaged packages during transport. Goods may only be returned in new condition and all labels and hangtags remain for your return to be approved. The garments may be tested but not used. Refund is made when we receive the item (s) (within 14 days).

EXCHANGE

If you wish to exchange goods in the event of ordering an item or size, we ask our customers to make a return and then place a new order.

RECLAIMS

As a customer, you are responsible for unpacking and checking that the goods are not defective within seven days of receiving the shipment.

  • If you have received the wrong item, if the item is damaged or there is something else wrong with it, please contact customer service at support@pluckygirls.se to get an approval before returning your item.
  • Please always enter your order number and take a picture of the damage.
  • When your complaint is approved, the product must always be washed before being returned.
  • When one year of use, a wear deduction of 20% is always applied to the price and at two years 40%.

Plucky Girls complies with the Swedish Consumer Purchasing Act for any complaints. For more information see the Consumer Agency's website www.konsumentverket.se If something should happen to the delivery to us, you as customer are responsible. Plucky Girls is responsible for return shipping in case of complaints / errors.

PURCHASE CONFIRMATION

Once you have accepted your order, we will send an order confirmation to the e-mail address you have provided. There is information about your order. Always check your confirmation and contact customer service as soon as something feels unclear.
If you wish to change an order afterwards contact customer support with your question and we will try to help you.

DELIVERY CENTER

The package is always delivered to the nearest delivery center or direct home to you in your mailbox. As soon as the package has arrived at your drop-off point, a notification will be sent to you. To pick up your package you need to bring valid identification. If your goods can be delivered directly to the mailbox, Postnord sends a confirmation message that your item has been delivered.

SHIPPING COSTS

29 SEK within Sweden. Free shipping on all orders over 499 SEK.
5 EUR to Finland. Free shipping on all orders over 59 EUR.
35 DKK to Denmark. Free shipping on all orders over DKK 415.
9 EUR to other countries within European Union. Free shipping on all orders over 79 EUR.

DELIVERY TIME

We want you to receive your goods as soon as possible and we aim to send your order within 1 working day. The delivery time is then 1-3 working days in Sweden and 3-5 working days in other countries within European Union. Even if we do our utmost to deliver what has been ordered in the promised time something can go wrong. If the delivery delays from what has been promised, please contact us immediately so that we can investigate why the delivery is delayed.

SHIPPING COMPANIES

We use Postnord for all our deliveries. The advantage of Postnord is that they have well-distributed delivery points and deliver smaller packages directly in the mailbox.

IF YOU DON´T PICK UP YOUR ORDER

It is your responsibility to pick up the shipment at the delivery point within the stated time. If you cannot receive the parcel at delivery to your home address or company, or do not pick up your parcel at the delivery point, it will be sent back to us. This entails costs for administration, handling and return shipping, which we charge SEK 149.

Updated: 2019-08-19